/* Notafy — панель поддержки. Шрифты Onest и Unbounded (SIL OFL 1.1) лежат в fonts/. */
@font-face{font-family:"Onest";src:url("fonts/onest.woff") format("woff");font-weight:400 800;font-display:swap}
@font-face{font-family:"Unbounded";src:url("fonts/unbounded.woff") format("woff");font-weight:500 800;font-display:swap}
:root{
  --bg:#f3f1e9;--surface:#fffefb;--surface-2:#f8f6f0;--surface-3:#efece2;
  --ink:#111a27;--ink-2:#353e4c;--muted:#6b7280;--faint:#9aa0a8;--line:#e5e1d6;--line-2:#d6d1c3;
  --brand:#12a866;--brand-ink:#0a7a49;--brand-soft:#e1f4e9;--glow:rgba(18,168,102,.18);
  --amber:#c27c00;--amber-soft:#fff2cf;--blue:#2f6fe4;--blue-soft:#e6eefc;--danger:#d64535;--danger-soft:#fde9e6;--star:#f4b400;
  --rail:#111a27;--rail-ink:#d7dde6;--rail-muted:#8892a2;--rail-hover:rgba(255,255,255,.06);
  --logo-paper:#fff;--logo-ink:#111a27;
  --shadow-1:0 1px 2px rgba(17,26,39,.05);--shadow-2:0 2px 6px rgba(17,26,39,.05),0 12px 30px -12px rgba(17,26,39,.14);--shadow-3:0 24px 60px -18px rgba(17,26,39,.35);
  --font:"Onest",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;--display:"Unbounded","Onest",sans-serif;
  color-scheme:light;
}
html[data-theme="dark"]{
  --bg:#0f1217;--surface:#161a21;--surface-2:#1c212a;--surface-3:#232935;
  --ink:#eef1f5;--ink-2:#c8ced8;--muted:#949cab;--faint:#6d7584;--line:#272d38;--line-2:#333a47;
  --brand:#2ccb80;--brand-ink:#5ee0a3;--brand-soft:rgba(44,203,128,.14);--glow:rgba(44,203,128,.22);
  --amber:#f0b54a;--amber-soft:rgba(240,181,74,.14);--blue:#6c9cff;--blue-soft:rgba(108,156,255,.14);--danger:#ff7a6b;--danger-soft:rgba(255,122,107,.14);
  --rail:#0b0d11;--logo-paper:#eef1f5;--logo-ink:#0f1217;
  --shadow-1:0 1px 2px rgba(0,0,0,.3);--shadow-2:0 2px 6px rgba(0,0,0,.3),0 12px 30px -12px rgba(0,0,0,.6);--shadow-3:0 24px 60px -18px rgba(0,0,0,.7);
  color-scheme:dark;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14.5px/1.5 var(--font);-webkit-font-smoothing:antialiased}
button,input,textarea,select{font:inherit;color:inherit}
button{cursor:pointer;background:none;border:0;padding:0}
svg{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.hidden{display:none!important}
.muted{color:var(--muted)}
kbd{font:600 11px/1 var(--font);padding:3px 6px;border-radius:5px;border:1px solid var(--line-2);border-bottom-width:2px;color:var(--faint);background:var(--surface)}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}

.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:inherit;font:700 18px/1 var(--display);letter-spacing:-.02em}
.brand-mark{width:34px;height:34px;stroke:none}
.brand small{display:block;font:600 10.5px/1 var(--font);letter-spacing:.14em;text-transform:uppercase;color:var(--brand);margin-top:4px}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:38px;padding:0 14px;border-radius:11px;font-weight:600;font-size:13.5px;border:1px solid transparent;white-space:nowrap;transition:background .15s,border-color .15s}
.btn svg{width:16px;height:16px}
.btn:disabled{opacity:.55;cursor:not-allowed}
.btn-primary{background:var(--ink);color:var(--surface)}
.btn-primary:hover:not(:disabled){background:color-mix(in srgb,var(--ink) 86%,var(--brand))}
html[data-theme="dark"] .btn-primary{background:var(--brand);color:#06150d}
.btn-brand{background:var(--brand);color:#fff}
.btn-brand:hover:not(:disabled){background:var(--brand-ink)}
html[data-theme="dark"] .btn-brand{color:#06150d}
.btn-ghost{background:var(--surface);border-color:var(--line);color:var(--ink-2)}
.btn-ghost:hover:not(:disabled){background:var(--surface-2);border-color:var(--line-2)}
.btn-block{width:100%;height:44px}
.icon-btn{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:9px;color:var(--muted)}
.icon-btn:hover{background:var(--surface-3);color:var(--ink)}
.only-dark{display:none}html[data-theme="dark"] .only-dark{display:block}html[data-theme="dark"] .only-light{display:none}

.fld{display:flex;flex-direction:column;gap:6px;margin:0 0 14px}
.fld>span{font-size:12.5px;font-weight:600;color:var(--ink-2)}
.input{height:44px;border:1px solid var(--line);border-radius:11px;background:var(--surface);padding:0 13px;outline:none}
.input:focus,.reply textarea:focus{border-color:var(--brand);box-shadow:0 0 0 4px var(--glow)}
.seg{display:flex;gap:4px;padding:4px;border-radius:12px;background:var(--surface-3);border:1px solid var(--line);margin-bottom:16px}
.seg button{flex:1;height:34px;border-radius:9px;font-size:13px;font-weight:600;color:var(--muted)}
.seg button.active{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-1)}

/* вход */
.auth{position:fixed;inset:0;z-index:50;display:grid;place-items:center;padding:20px;background:radial-gradient(700px 420px at 80% 0%,var(--glow),transparent 70%),var(--bg)}
.auth-card{width:min(420px,100%);background:var(--surface);border:1px solid var(--line);border-radius:22px;padding:28px;box-shadow:var(--shadow-3)}
.auth-card h1{font:700 22px/1.2 var(--display);letter-spacing:-.02em;margin:26px 0 6px}
.auth-card p.muted{margin:0 0 20px}
.auth-error{min-height:20px;margin:0 0 10px;color:var(--danger);font-size:13.5px}

/* каркас */
.shell{display:grid;grid-template-columns:240px minmax(0,1fr);height:100vh}
.rail{display:flex;flex-direction:column;gap:22px;padding:20px 14px 16px;background:var(--rail);color:var(--rail-ink);--logo-paper:#fff;--logo-ink:#111a27}
.rail .brand{color:#fff;padding:0 6px}
.rail-nav{display:flex;flex-direction:column;gap:3px}
.rail-link{display:flex;align-items:center;gap:11px;height:40px;padding:0 10px;border-radius:10px;color:var(--rail-ink);font-weight:500;text-align:left}
.rail-link span{flex:1}
.rail-link svg{color:var(--rail-muted)}
.rail-link:hover{background:var(--rail-hover)}
.rail-link.active{background:rgba(255,255,255,.1);color:#fff;font-weight:600}
.rail-link.active svg{color:var(--brand)}
.badge{min-width:22px;height:20px;padding:0 6px;border-radius:99px;background:var(--brand);color:#fff;font-size:11.5px;display:grid;place-items:center}
.badge.soft{background:rgba(255,255,255,.12);color:var(--rail-ink)}
.badge:empty,.badge[data-zero]{display:none}
.rail-foot{margin-top:auto;display:flex;flex-direction:column;gap:12px}
.sync{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--rail-muted);padding:0 8px}
.sync-dot{width:8px;height:8px;border-radius:50%;background:var(--faint)}
.sync-dot.ok{background:var(--brand);box-shadow:0 0 0 4px rgba(18,168,102,.2)}
.sync-dot.err{background:var(--danger)}
.me{display:flex;align-items:center;gap:10px;padding:10px 8px;border-top:1px solid rgba(255,255,255,.08)}
.avatar{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:700;font-size:13px;flex:none}
.me-meta{min-width:0;display:flex;flex-direction:column}
.me-meta b{font-size:13.5px;color:#fff;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.me-meta small{font-size:11.5px;color:var(--rail-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rail-actions{display:flex;gap:4px;padding:0 4px}
.rail .icon-btn{color:var(--rail-muted)}
.rail .icon-btn:hover{background:var(--rail-hover);color:#fff}

.main{min-width:0;overflow:hidden;display:flex;flex-direction:column}
.view{display:flex;flex-direction:column;min-height:0;height:100%;padding:22px 24px 20px}
#ratingsView{overflow:auto}
.head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;flex-wrap:wrap;margin-bottom:18px}
.head h1{font:700 26px/1.1 var(--display);letter-spacing:-.03em;margin:0 0 4px}
.head p{margin:0}
.stats{display:flex;gap:10px;flex-wrap:wrap}
.stat{min-width:112px;padding:10px 14px;border-radius:14px;background:var(--surface);border:1px solid var(--line);display:flex;flex-direction:column}
.stat span{font-size:12px;color:var(--muted)}
.stat b{font:700 22px/1.2 var(--display)}
.stat.warn{background:var(--amber-soft);border-color:transparent}
.stat.warn b{color:var(--amber)}

/* очередь */
.desk{flex:1;min-height:0;display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);gap:16px}
.list-pane,.detail{background:var(--surface);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow-1);min-height:0;display:flex;flex-direction:column;overflow:hidden}
.list-tools{display:flex;flex-direction:column;gap:10px;padding:14px;border-bottom:1px solid var(--line)}
.list-tools.row{flex-direction:row;flex-wrap:wrap;align-items:center;padding:0;border:0;margin:6px 0 14px}
.list-tools.row .search{flex:1;min-width:240px;max-width:420px}
.search{display:flex;align-items:center;gap:8px;height:40px;padding:0 10px 0 12px;border-radius:11px;background:var(--surface-2);border:1px solid var(--line);color:var(--faint)}
.search:focus-within{border-color:var(--brand);box-shadow:0 0 0 4px var(--glow)}
.search svg{width:16px;height:16px}
.search input{flex:1;min-width:0;border:0;outline:0;background:none;color:var(--ink)}
.filters{display:flex;flex-wrap:wrap;gap:6px}
.chip{display:inline-flex;align-items:center;gap:6px;height:30px;padding:0 11px;border-radius:99px;border:1px solid var(--line);background:var(--surface);font-size:12.5px;font-weight:600;color:var(--ink-2)}
.chip i{font-style:normal;color:var(--faint);font-variant-numeric:tabular-nums}
.chip.active{background:var(--ink);border-color:var(--ink);color:var(--surface)}
.chip.active i{color:inherit;opacity:.65}
html[data-theme="dark"] .chip.active{background:var(--brand);border-color:var(--brand);color:#06150d}
.ticket-list{flex:1;overflow:auto;padding:6px}
.t-row{display:flex;flex-direction:column;gap:3px;width:100%;text-align:left;padding:12px;border-radius:13px;border:1px solid transparent;position:relative}
.t-row:hover{background:var(--surface-2)}
.t-row.selected{background:var(--brand-soft);border-color:transparent}
.t-row.waiting::before{content:"";position:absolute;left:4px;top:18px;width:6px;height:6px;border-radius:50%;background:var(--amber)}
.t-top{display:flex;align-items:center;gap:8px}
.t-name{flex:1;font-weight:600;font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.t-time{font-size:12px;color:var(--faint);white-space:nowrap}
.t-subject{font-weight:600;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding-left:0}
.t-bottom{display:flex;align-items:center;gap:8px}
.t-preview{flex:1;font-size:13px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pill{font-size:11px;font-weight:700;padding:3px 8px;border-radius:99px;white-space:nowrap}
.pill.new{background:var(--blue-soft);color:var(--blue)}
.pill.active{background:var(--amber-soft);color:var(--amber)}
.pill.closed{background:var(--surface-3);color:var(--muted)}
.pill.wait{background:var(--amber);color:#fff}
.empty{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:6px;padding:40px 20px;color:var(--muted);height:100%}
.empty b{font:700 17px/1.3 var(--display);color:var(--ink);letter-spacing:-.02em}
.empty .ic{width:56px;height:56px;border-radius:18px;display:grid;place-items:center;background:var(--surface-2);border:1px solid var(--line);color:var(--brand);margin-bottom:6px}
.empty .ic svg{width:24px;height:24px}

/* карточка тикета */
.d-head{display:flex;align-items:flex-start;gap:12px;padding:16px 18px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.d-back{display:none}
.d-title{flex:1;min-width:200px}
.d-title h2{font-size:18px;line-height:1.3;margin:0 0 4px}
.d-title small{color:var(--faint);font-size:12.5px}
.status-seg{display:flex;gap:3px;padding:3px;border-radius:11px;background:var(--surface-3)}
.status-seg button{height:30px;padding:0 11px;border-radius:8px;font-size:12.5px;font-weight:600;color:var(--muted)}
.status-seg button.on{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-1)}
.customer{display:flex;align-items:center;gap:12px;padding:12px 18px;border-bottom:1px solid var(--line);background:var(--surface-2);flex-wrap:wrap}
.customer .avatar{background:var(--ink);color:var(--surface)}
html[data-theme="dark"] .customer .avatar{background:var(--surface-3);color:var(--ink)}
.c-meta{flex:1;min-width:0;display:flex;flex-direction:column}
.c-meta b{font-size:14px}
.c-meta span{font-size:12.5px;color:var(--muted);display:flex;align-items:center;gap:6px}
.c-meta button{color:var(--faint);display:inline-grid}
.c-meta button:hover{color:var(--brand)}
.c-meta button svg{width:14px;height:14px}
.tag{font-size:12px;font-weight:600;padding:4px 10px;border-radius:8px;background:var(--surface);border:1px solid var(--line);color:var(--ink-2)}
.conv{flex:1;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:14px}
.msg{display:flex;flex-direction:column;max-width:78%;gap:4px}
.msg.admin{align-self:flex-end;align-items:flex-end}
.msg-meta{font-size:12px;color:var(--faint)}
.msg-meta b{color:var(--ink-2);font-weight:600;margin-right:6px}
.bubble{padding:11px 14px;border-radius:16px 16px 16px 4px;background:var(--surface-2);border:1px solid var(--line);white-space:pre-wrap;overflow-wrap:anywhere;font-size:14.5px}
.msg.admin .bubble{background:var(--brand-soft);border-color:transparent;border-radius:16px 16px 4px 16px}
.day{align-self:center;font-size:11.5px;font-weight:600;color:var(--faint);padding:3px 10px;border-radius:99px;background:var(--surface-2)}
.reply{border-top:1px solid var(--line);padding:12px 14px 14px;display:flex;flex-direction:column;gap:10px}
.templates{display:flex;gap:6px;flex-wrap:wrap}
.templates button{font-size:12px;font-weight:600;padding:5px 10px;border-radius:99px;border:1px dashed var(--line-2);color:var(--muted);display:inline-flex;align-items:center;gap:5px}
.templates button svg{width:13px;height:13px}
.templates button:hover{border-style:solid;color:var(--ink);background:var(--surface-2)}
.reply textarea{width:100%;min-height:84px;max-height:260px;resize:vertical;border:1px solid var(--line);border-radius:13px;background:var(--surface);padding:11px 13px;outline:none;line-height:1.5}
.reply-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.reply-actions .hint{flex:1;font-size:12px;color:var(--faint)}
.closed-note{border-top:1px solid var(--line);padding:16px 18px;display:flex;align-items:center;gap:12px;color:var(--muted);font-size:13.5px}
.closed-note span{flex:1}

/* оценки */
.ratings-top{display:grid;grid-template-columns:260px minmax(0,1fr);gap:14px;margin-bottom:14px}
.score-card,.dist-card{background:var(--surface);border:1px solid var(--line);border-radius:20px;padding:18px 20px}
.score-card{display:flex;flex-direction:column;gap:2px}
.score-card b{font:700 44px/1.1 var(--display);letter-spacing:-.03em}
.stars-row{color:var(--line-2);font-size:20px;letter-spacing:2px}
.stars-row .on{color:var(--star)}
.dist-card{display:flex;flex-direction:column;justify-content:center;gap:8px}
.dist-row{display:grid;grid-template-columns:34px 1fr 40px;align-items:center;gap:10px;font-size:13px;color:var(--muted)}
.dist-bar{height:9px;border-radius:99px;background:var(--surface-3);overflow:hidden}
.dist-bar i{display:block;height:100%;background:var(--star);border-radius:99px}
.ratings-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px;padding-bottom:10px}
.r-card{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:16px 18px;display:flex;flex-direction:column;gap:10px}
.r-head{display:flex;align-items:center;gap:10px}
.r-head .avatar{width:32px;height:32px;font-size:12px}
.r-who{flex:1;min-width:0;display:flex;flex-direction:column}
.r-who b{font-size:13.5px}
.r-who small{font-size:12px;color:var(--faint);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.r-stars{color:var(--line-2);font-size:16px;letter-spacing:1px;white-space:nowrap}
.r-stars .on{color:var(--star)}
.r-text{margin:0;white-space:pre-wrap;font-size:14.5px}
.r-text.none{color:var(--faint);font-style:italic}
.r-note{font-size:12.5px;color:var(--muted);background:var(--surface-2);border-radius:8px;padding:6px 10px}

.toast{position:fixed;left:50%;bottom:22px;transform:translate(-50%,10px);z-index:60;padding:11px 16px;border-radius:13px;background:var(--ink);color:var(--surface);font-size:13.5px;box-shadow:var(--shadow-3);opacity:0;pointer-events:none;transition:.2s}
.toast.show{opacity:1;transform:translate(-50%,0)}
html[data-theme="dark"] .toast{background:var(--surface-3);color:var(--ink)}

@media (max-width:1100px){.stats .stat{min-width:90px}}
@media (max-width:900px){
  .shell{grid-template-columns:1fr;grid-template-rows:auto 1fr;height:auto;min-height:100vh}
  .rail{flex-direction:row;align-items:center;gap:10px;padding:10px 12px;position:sticky;top:0;z-index:10}
  .rail .brand small{display:none}
  .rail-nav{flex-direction:row;flex:1;justify-content:center;min-width:0}
  .rail .brand span{display:none}
  .rail-link{padding:0 8px}
  .rail-link span{display:none}
  .rail-foot{margin:0;flex-direction:row;min-width:0}
  .rail-actions{padding:0;gap:0}
  .sync,.me{display:none}
  .view{padding:16px 12px;height:auto}
  .main{overflow:visible}
  .desk{display:block}
  .list-pane{max-height:none}
  .detail{display:none;min-height:calc(100vh - 90px)}
  .desk.show-detail .list-pane{display:none}
  .desk.show-detail .detail{display:flex}
  .d-back{display:inline-grid}
  .ratings-top{grid-template-columns:1fr}
  .msg{max-width:92%}
  .head{margin-bottom:12px}
  .head h1{font-size:22px}
  .stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));width:100%;gap:6px}
  .stat{min-width:0;padding:8px 10px;border-radius:12px}
  .stat span{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .stat b{font-size:18px}
  .shell,.main,.view,.desk{min-width:0;max-width:100vw}
  .list-pane,.detail{width:100%}
}